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The Society of Motor Auctions "Code
of Practice" and "Customer
Charter"
Introduction
The SMA regards it as a duty laid on its Members that they will
accept the Code in its entirety. A customer who feels dissatisfied
with the treatment received from a Member will be able to submit a
complaint to the S.M.A.
-CUSTOMER CHARTER-
As a member of the Society of Motor Auctions we
pledge the following to our customers:
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To promote ‘Best Practice’ in the industry
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To be fair to both seller and purchaser
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To protect the purchaser against defect in
title -
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To commit to the SMA Code of Practice -
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To ensure all staff are familiar with
customers’ rights under the Code -
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To have an easily identifiable procedure for
the handling of complaints -
- To
provide access to an independent arbitration facility |
